Software that closes gaps before they cost you
From documenting every incident before a surveyor asks, to catching unpaid claims before they become write-offs, to turning more referrals into admissions — SNF Metrics builds applications around the workflows your teams already run, so compliance is easier to prove and revenue is harder to lose.
Every product below comes backed by its own suite of pre-built reports.
Our flagship products
Grievance Log
Capture every resident and family grievance in one place, route it to the right team, and close it out within the response windows regulators expect — with a clean audit trail if a surveyor asks.
Risk Reporter
A guided workflow for documenting adverse incidents — falls, medication errors, alleged abuse, skin issues, and more — that makes sure every required detail is captured and routed through submission and review, so when a surveyor asks for the record, it’s already there.
AR Tracking
A single place for billing teams to track every resident’s payor status — Medicare, Medicaid pending, insurance authorizations, private pay, legal cases, and more — with notes and follow-up tasks logged and assigned along the way. A library of reports built on that same data surfaces what needs attention: overdue tracking notes, hot and flagged cases, untracked residents, and upcoming recertifications, so nothing quietly falls through the cracks.
Referral Tracker
Move every referral through a clear status workflow — New, In Review, Accepted, Admitted, or Declined/Lost — viewed as a kanban board or a sortable list, whichever your team prefers. Log calls, tours, and texts against each referral as it moves through the pipeline, so there’s a full record of what’s been done and who owns the next step. Reports on top track conversion rates and response times by source, hospital, and liaison, including why referrals were lost and to which competitor when that happens.
Workers Comp
Track workplace injury claims and costs for your own facilities, or manage claims across an entire portfolio of client facilities from one place.
Additional applications
Round out your platform with these supporting tools, each included with the reporting you'd expect.
Ancillary Manager
Audit ancillary service billing accuracy and utilization across rehab, pharmacy, and more.
Auth Manager
Track Managed Care and Insurance authorization requests and expirations before they lapse.
Bed Board
Real-time census and occupancy visibility across every facility.
Document Manager
Centralized, facility and resident-level storage for compliance and operational documents.
Managed Care Contracts
Keep payer contract terms and negotiated rates in one place so facilities always know who they are in network with.