Hint: it’s not on paper or a spreadsheet
Grievances range from missing items, and food complaints to staff behavior and more serious matters. All complaints and concerns need to be tracked and managed. The Grievance Log makes it simple. The system is set up in minutes and provides intuitive drop-down menus that make staff training minimal.
The Grievance Log captures a comprehensive data set concerning individual complaints & concerns, but a full report is not always needed. Grievance Log allows for short summary reports to share with residents and families as well as more in-depth reports for Quality Improvement discussions.Schedule Demo
The Grievance Log Dashboard is a one-stop shop for a high-level view of status and trends. You can view grievance reporting and resolution at the resident level or zoom out to view trends across multiple facilities. It is easy to get started, and takes minutes to set-up.
“As VP of Clinical, I need to understand where my team is and isn’t anticipating resident risk. With SNF Metrics, I can see beyond the clinical reports, which are better than ever, and anticipate issues. We can self-monitor and correct in ways we couldn’t before the software.”
VP, Clinical Services
“As we’ve grown, we needed infrastructure to help manage new facilities. SNF Metrics has helped tremendously by allowing us to monitor and benchmark new facilities, identify key areas for improvement – clinical, risk and financial – and help us keep our facilities performing well.”
“I don’t know how I ever succeeded without SNF Metrics! As an administrator, our days are so hectic, and things easily slip through the cracks. With SNF Metrics I’m one click away from understanding all aspects of my building. And I love the Grievance Log app – it keeps me accountable and on top of my process for handling grievances.”
“The computerized grievance system is already performing beyond expectations and was available online in no time with seamless integration. It is simple to use and expedites the grievance process!”
Social Services Director
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