Hint: it’s not on paper or a spreadsheet
Grievances range from missing items, and food complaints to staff behavior and more serious matters. All complaints and concerns need to be tracked and managed. The Grievance Log makes it simple. The system is set up in minutes and provides intuitive drop-down menus that make staff training minimal.
The Grievance Log captures a comprehensive data set concerning individual complaints & concerns, but a full report is not always needed. Grievance Log allows for short summary reports to share with residents and families as well as more in-depth reports for Quality Improvement discussions.
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The Grievance Log Dashboard is a one-stop shop for a high-level view of status and trends. You can view grievance reporting and resolution at the resident level or zoom out to view trends across multiple facilities. It is easy to get started, and takes minutes to set-up.
Elevate your facility’s approach to grievances with our state-of-the-art Grievance Log. This powerful SNF Metrics Risk Management Suite component transforms how you track and resolve issues, ensuring nothing is overlooked. Download the flyer to explore a world of streamlined operations and rapid resolution.
“As VP of Clinical, I need to understand where my team is and isn’t anticipating resident risk. With SNF Metrics, I can see beyond the clinical reports, which are better than ever, and anticipate issues. We can self-monitor and correct in ways we couldn’t before the software.”
D. Harman
VP, Clinical Services
“As we’ve grown, we needed infrastructure to help manage new facilities. SNF Metrics has helped tremendously by allowing us to monitor and benchmark new facilities, identify key areas for improvement – clinical, risk and financial – and help us keep our facilities performing well.”
Aaron Topper
President
“I don’t know how I ever succeeded without SNF Metrics! As an administrator, our days are so hectic, and things easily slip through the cracks. With SNF Metrics I’m one click away from understanding all aspects of my building. And I love the Grievance Log app – it keeps me accountable and on top of my process for handling grievances.”
Calvin Vain
Administrator
“The computerized grievance system is already performing beyond expectations and was available online in no time with seamless integration. It is simple to use and expedites the grievance process!”
Bob Ave
Social Services Director
“This is the first software- that provides assistance to each department in a SNF. Employee Health, HR, Nursing, Administration. The sky's the limit.”
Jennifer F.
RN
