The Grievance Log

Shorten Time to Resolution


Track Complaints and Resolution Across all Facilities
 

Part of the SNF Metrics Risk Management Suite of Applications & Reports

 
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There’s An Easier Way to Track Grievances
(Hint: it’s not on paper or a spreadsheet)

Easy Complaint Intake & Tracking

Grievances range from missing items, food complaints to staff behavior and more serious matters. All complaints and concerns need to be tracked and managed. The Grievance Log makes it simple. The system is set up in minutes and provides intuitive drop-down menus that makes staff training minimal.

View Grievance Log Demo Video

Short Summaries, Full Reports- You Choose

The Grievance Log captures a comprehensive data set concerning individual complaints & concerns, but a full report is not always needed. Grievance Log allows for short summary reports to share with residents and families as well as more in-depth reports for Quality Improvement discussions.

Real-Time Monitoring- Across Facilities

The Grievance Log Dashboard is a one-stop shop for a high-level view of status and trends. You can view grievance reporting and resolution at the resident level or zoom out to view trends across multiple facilities. It is easy to get started, and takes minutes to set-up.

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Grievance Log Screenshot

See Our Grievance Log Demo

Start to:

• Reduce your dependence on Excel and paper
• Identify opportunities to improve
• Reduce reporting mistakes
• Track open and unresolved grievances
• Quickly understand the grievance
• Ease for staff and management to use
• Automatically identify and escalate serious grievances in real time

The Grievance Log has pre-built, integrated workflows that can make the process easier and faster to get started.

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How Does The Risk Management Suite Work?


The Suite uses a three-pronged approach to rapidly capture critical data and trigger immediate alerts and reports to take action on.

 

  1. Capture the right information using apps designed for SNFs-easy-to-use with integrated workflows
  2. Real Time alerts
  3. Consolidated reporting and analytics

Capture data using apps with workflow…


The three apps that form the foundation for the Risk Management Suite are:

  • Risk Reporter – Incident reporting at its best. Quickly and easily document falls, skin tissues, etc.
  • Grievance Log – Tracking concerns from initial complaint through resolution and notification
  • Worker Comp – Mange and monitor claims, costs and follow-ups

These are typically the three biggest risk areas in your operation. 

Consolidated Reporting and Analytics


Now that the data is being collected via the apps. Reports can be generated automatically (daily, every x hours as needed) or pulled manually upon need.

  • Managed Reporting – Verify resolution of assigned tasks, timely supervisor’s sign-off, etc.
  • Consolidated –Birds-eye view of all risk areas with drill-through to detail
  • Analytics – Trends, forecasts, etc.

Alerts


Alerts the appropriate people in real-time! Receive notifications for new incidents, high-risk events, missed deadlines and more –  in time to do something about it, not delays, or weeks, later.

This helps employees and management address problem areas and respond and resolve matters before they become issues. Your facility and employees will be able to function better and provide best care for residents and a safe working environment for employees.

Getting Started

Getting started is simple. Schedule a demonstration by filling out the form below. The demo gives you an opportunity to see how the Suite can help your organization move quickly from isolated spreadsheets to automated and integrated tracking and reporting systems.

Find out more from our articles and case studies listed below.

Manual to Automated SNF Organizations:

The path toward automation isn’t necessarily a straight line, but there are things SNF organizations can do to increase their capabilities and see a return on their investment.
https://snfmetrics.com/2020/02/04/taking-the-first-steps-moving-from-manual-to-automated-snf-organizations/

Risk Management: 

When planning for PDPM and potential risk areas, it is essential to use data to support your clinical decisions.
https://snfmetrics.com/2019/05/28/top-compliance-risks-under-

Case Study:

Learn how one facility implemented real-time abilities to collect, analyze, use and explain clinical and operational data.
https://snfmetrics.com/case-studies/

 Know Your Data:

Prioritise your facility data in four key areas – OIG
https://snfmetrics.com/2019/04/23/oig-provides-insight-into-strategic-priorities-and-how-snf-facilities-can-stay-ahead-of-their-risk/

Link All of Your Data With One Platform

Risk Management is just the beginning. SNF Metrics integrates with the most common systems used by skilled care facilities including:

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SNF Metrics — Trusted Data Partner

"As we’ve grown, we needed infrastructure to help manage new facilities. SNF Metrics has helped tremendously by allowing us to monitor and benchmark new facilities, identify key areas for improvement – clinical, risk and financial – and help us keep our facilities performing well."

– Barry Munk

Ready To Get Started?

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