Find out how SNF Metrics Helped a growing Operator with nursing home facilities spanning from the Southwest to the Midwest implemented Risk Suite in the second quarter, 2022. This report reviews the results from the date of Risk Suite implementation through November 2023 with insights included from their COO.
It allows a SNF to swiftly record any risks and is integrated with the EMR.
Integrated with the EMR and enables a SNF to quickly document all grievances.
A Comprehensive Dashboard for Strategic Decision-Making
Visually display grievances with one click of a button across all your facilities.
With SNF Metrics' Risk Suite, we've transformed our approach to risk management in our nursing homes. The integration and efficiency of the software not only streamlined our processes but also enhanced our compliance and staff engagement. It's more than a tool; it's a game-changer in how we ensure the safety and well-being of our residents and staff.
The operator has over 20 years of nursing home management experience and recently ventured out to take his experiences and build his own operation.
When first introduced to nursing home analytics, it was a tool that he knew added confidence and faster responses than previously possible, and he was an early adopter near the beginning of his career.
Taking the data already inputted in the EMR, financial, time, attendance, and other systems and extracting it in real-time saved tremendous time and resources and increased trust in operations and clinical care decisions. There was never a doubt that analytics with a focus on mitigating risks would be an integral part of his new operation.
In 2022, an operator in the Southwest contracted SNF Metrics to implement its system in his nursing home chain.
The operator saw the opportunity to maximize the workflow related to risk in the nursing homes and embarked on a journey to give the best care possible to the resident while staying compliant.
After a year of studying the data trends after implementing SNF Metrics, this case study was born.
Risk has always been a concern and is growing due to recent national trends. Reducing risk is important for three primary reasons:
The Operator knows there is more room for improvement, but he is proud of his team for ingesting this new platform and embracing it. He notes that SNF Metrics implementation and training was important to Risk Suite’s success.
The SNF Metrics team introduced small pieces at a time rather than launching the full suite. It was well received. Even today, training is continuous and ongoing. A Customer Service Portal enables staff to present questions for near-immediate feedback. The Operator notes that he reviews the Risk Suite summary report on an almost daily basis and makes comments to his team based upon his review. He notes the importance of this, to show that he embraces this tool and thus so should his staff.
His largest concern remains staffing. He shares frustration about the new CMS mandate being unfunded and unreasonable. He notes that in the markets he serves, to boost his staff will come at a price to the local home care/hospice organizations, hospitals and even physician’s offices. No community will “win” if this mandate becomes law. Regardless of the cost, staffing must be compliant as the cost of non-compliance could be more critical. He hopes AI will help in delivering better care and sees opportunities in Remote Patient Monitoring (RPM) in his future.
He notes that the nursing home industry has a bright future ahead. Covid exposed issues and challenges that are being addressed and is hopeful the industry is poised for an era of improved outcomes, technology adoption and growth.
Risk Suite was chosen after an evaluation process. There were several factors in reaching his decision:
For almost a year now, Risk Suite has been implemented across his homes, starting with 4 and now 7 with more on the horizon. The results suggest:
Risk Suite is a bundled package of SNF Metrics’ risk products which include:
This application streamlines the creation of incident reports by auto-filling data from EMR, ensuring each report is comprehensive and tailored to the specific risk involved. It enhances risk management with automated alerts to managers and a calculated risk score for effective response.
Seamlessly integrated with EMR, this app enables efficient documentation of grievances in SNF settings, featuring user-friendly drop-down menus and automatic email notifications to managers, ensuring timely review and resolution.
This dashboard provides a comprehensive view of all grievances, with over 7 detailed reports that assist managers in evaluating and addressing grievances effectively, ensuring compliance and quality management.
A robust tool offering over 20 live, interactive reports, it empowers clinical leaders, consultants, and legal teams with real-time insights into all facility risks, facilitating prompt and appropriate responses.